FREE TRIDENT International Shipping

Minimum spend is AUD$200 on TRIDENT products only for free shipping.
If you wish to order and cannot find your country listed please check our store locator to see if there is a store in your country or contact us to see if we can ship to your country. We are unable to offer free shipping to countries that already have an authorised TRIDENT distributor.
Due to different country regulations and or changes to airfreight routes from time-to-time we may be unable to ship some orders. If this happens we will contact you to discuss alternate shipping options, costs and also offer you a full refund if required.
It is the buyers responsibility to pay any additional import duties or taxes or government charges that your country may have. Please contact your local government or customs department if you wish to know more about import taxes and charges for your country.

Shipping

You can check cost of goods and the shipping costs via our website. Simply add your desired products via our Shop to the shopping cart, select the shopping cart, click on Calculate Shipping, fill in your shipping address details and then click Update Totals.
All International orders over AUD$1000 have FREE SHIPPING, most international orders under this amount that include Dangerous Goods will have a shipping charge of AUD$300.00
For orders with no Dangerous Goods the shipping cost is normally less than $50.00

The calculated shipping cost or Free Freight offer includes all Dangerous Goods (Hazardous) packing requirements, documentation and compliance with IATA DG shipping regulations as well as the actual freight cost of the shipping.
It does not cover any importation taxes if they are applicable. It is the buyers responsibility to pay any additional import duties or taxes or government charges that your country may have. Please contact your local government or customs department if you wish to know more about import taxes and charges for your country.

All website prices are in Australian dollars
Please also note that there is 10% gst included in the prices listed on our website, when you enter your country and shipping address into the website shopping cart this 10% gst will be removed if you are not in Australia.

Shipping to your country
If your country is not listed in our shopping cart it is likely that air freight of DG products is not permitted into your country or that there is a local distributor that you can purchase from. If you wish to order and cannot find your country listed please check our store locator to see if there is a store in your country or contact us to see if we can ship to your country.

Shipping addresses – P.O. Boxes or Click and Collect locations
For orders with a delivery address outside of Australia or that contain goods that are classified as Dangerous Goods we can ship to fixed physical addresses only, we are not able to ship to P.O. Boxes, Click and Collect locations or other addresses that cannot be easily located or verified. If we have any trouble with your address after you have ordered we will contact you to try and resolve the issue or have you supply an alternate address.

Problems with Shipping
Due to different country regulations and or changes to airfreight routes from time-to-time we are unable to ship some orders or ship them for the amount quoted or charged to you. If this happens we will contact you to discuss alternate shipping options, costs and also offer you a full refund if required.

Shipping Times

Once payment for your order is cleared we generally pick, pack and send the same day. If your order is received outside of our regular business hours or too late in the day to be processed, your order will be processed on the following business day.

Australian Delivery Times

In general we find that deliveries to metro Melbourne, Sydney and Adelaide are made within 1-3 working days. Tasmania, Brisbane, SEQ, country Vic, NSW and SA take 2-4 days and Perth 3-5 days. FNQ, NT and remote areas will take 5-10 days.

International Delivery Times

Note: USA customers, after receiving your order we will send you a pre-filled  TSCA declaration form for you to sign and email copy back to us. USA/EPA customs may also require you to email them a copy of this document when the goods arrive in the USA. Shipping time guides below are calculated from when we have received this required document back from you.
United Kingdom, United States & EU (5-10 business days)
Japan, China, Taiwan, Singapore, Thailand (8~10 business days)
Rest of World (6~15 business days)

REFUNDS & RETURNS

We accept returns within 30 days of receiving goods for faulty or incorrectly supplied goods and will process refunds provided the goods have not been opened or used.

For change of mind or other reasons we may at our discretion accept a return provided the goods are returned to us within 30 days in re-sellable condition and the buyer pays for any return postage charges. Original postage charges are non-refundable.

Warranty

Important Information:

  • Always check you have and follow the latest Technical Data Sheet
  • Always buy enough product to complete the entire job (On rare occasions different batches can be subject to batch variations or tonal differences, this is not covered by warranty)
  • Products are for Professional Use Only

DNA will replace any faulty or defective goods.

You must always spray out a test panel and fully test prior to commencing any job to determine applicator competence, product suitability, final finish and overall appearance. Goods are guaranteed for 12 months if stored in cool dry conditions. All information and data provided is given in good faith and intended as a general guide only for use by qualified professional painters and DNA will not accept liability as a result of any failure or lack of expertise on the part of the applicator, condition of substrates, lack of preparation, use of incompatible materials, equipment failure, use of incorrect equipment or any other reason beyond the control of DNA and further offers no warranties of whatever nature express or implied as to merchantability or fitness for a particular use or purpose and shall not accept liability for any specific or consequential damage as a result of using these products unless otherwise agreed to in writing.

If any goods are defective, you must not proceed to the job. Stop work immediately and contact your distributor or DNA Paints and point out the defect.

Any faulty goods must be returned at the customers expense to the distributor or Contact Us at DNA paints with a copy of the original invoice or other proof of purchase to obtain a replacement of the faulty product or a refund for the cost of the goods. The benefits provided to the consumer by the warranty are in addition to other rights and remedies available to the consumer under the law.

Mandatory Text for the supply of goods: Our goods come with guarantees that cannot be excluded under Australia Consumer Law. You are entitled to a replacement or refund for any major failure and compensation for any reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

PrivacyPolicy

DNA Custom Paints is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including correspondence, by telephone, by email, via our website www.dna-paints.com, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us or by following the instructions for “un-subscribing” which is included as part of any regular DNA email offers or newsletters.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information,

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing or via our Contact Us page.
DNA Custom Paints will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please Contact Us.